Terms and Conditions

Last Updated: These terms and conditions were last updated on 29th July 2025. They may be updated from time to time in accordance with clause 16.4 so you should check these terms and conditions regularly.

Background

1. Background and Application of these Terms
   • These Terms and Conditions (Terms) govern your use of our website located athttps://www.drleahhechtman.com (Site) and the provision of health-related products and services (Goods and Services) by Natural Health and Fertility Pty Ltd (ACN 134 648 561)) as trustee for The Natural Health and Fertility Trust (ABN 17 290 290 849) also trading as Dr Leah Hechtman (Dr Leah Hechtman, we, us or our) which you request through the Site.
   • These Terms are important and you should ensure that you read them carefully and contact us with any questions before you use the Site or request that we supply any Goods and Services by placing an order through the Site.
   • These Terms include provisions that apply to users of our Site generally (Parts A and C), and there are additional terms that apply if you request the supply of Goods and Services through our Site, including books, dispensary products and enrolling in courses (Parts A, B and C).
   • By using the Site and by placing any order for Goods and Services you acknowledge and agree that you have had sufficient chance to read and understand the Terms and you agree to be bound by them. You also represent and warrant to us that you have the legal capacity to enter these Terms. If you do not agree to the Terms, please do not use the Site or place an order for Goods and Services. You can contact us on [email protected] or +61 2 9437 0425.
2. Licence to Use Site
   • We grant to you a non-exclusive, world-wide, non-transferable licence to use the Site in accordance with these Terms.
   • You may access and use the Site for personal and non-commercial use (including incidental copying that occurs as part of that use and printing one copy of any page within the Site). You may also access the Site to request the supply of one or more Goods and Services, in which case the additional terms set out in Part B below will apply.
   • You must not attempt to add any content to the Site.
   • You acknowledge and agree that:
     • we retain complete editorial control over the Site and may alter, amend or cease the operation of the Site at any time in our sole discretion; and
     • the Site (and the website on which the Courses are hosted) will not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes).

Terms applicable to requests for the supply of Goods and Services

3. Overview of Goods and Services
   • In addition to making this Site available for general information purposes, we currently offer the following Goods and Services on our Site:
     • Online Courses: you can enrol in online courses with us, including courses designed for patients and courses designed to support health professionals in supporting their clients (Courses) as further described in Part B below; and
     • Dispensary: you can purchase certain Goods and Services, including limited prescription medications from us in our online ‘Dispensary’ (Dispensary) if you are a current client of ours and satisfy the requirements to order through the Dispensary as further described in Part B below; and
   • The Site also includes a ‘Books’ section which lists some of the books, journals and other professional publications that Dr Leah Hechtman has contributed to. You can purchase these via a link that redirects you to a third party online store (elsevierhealth.com.au) (Bookstore).
4. User Accounts
   • You need to create user accounts on our Site to be able to enrol in our Courses or order Goods and Services from our Dispensary.
   • You are responsible for maintaining the confidentiality of your user login credentials and for all activities that occur under your user account. It is a condition of these Terms that you must not share your user login credentials with any other person, including:
     • in the case of Courses, with other health practitioners within your practice; or
     • in the case of Dispensary, with your family members.
   • If you become aware that anyone else knows your user login credentials, you must promptly notify us so we can arrange new credentials for you. If you share your user login credentials with any person, that will be a material breach of these Terms and we may, in addition to any other rights available to us at law or under these Terms:
     • immediately suspend your access to this Site and any Course (including to related Course materials); and
     • refuse to fulfil any order for Goods and Services placed via the Dispensary (in which case we will not process payment for that order or we will issue you with a refund less a reasonable amount to reflect the administrative costs we have incurred in connection with refunding your order).
   • We may send notices and other communications regarding your user accounts, Courses or Dispensary Orders (as applicable) or other matters to you via email. You must update your email address, phone number and mailing address within your user account so that it is current at all times.
   • If you need to update or change your contact details and cannot do that through your online login, please contact us via:
     • email to [email protected], or
     • phone call to +61 2 9437 0425.

5. Courses
   • You can apply to enrol in one or more Courses through the Site. Some of our Courses have prerequisites which are described on the Site.
   • Your enrolment in a Course will only commence once we have:
     • received payment in full (including, if you have arranged a payment plan through our payment provider (currently Stripe) once you have paid the first instalment of your payment plan through them):
     • you have satisfied any prerequisites for enrolment in the course (such as any required qualifications); and
     • we have accepted your enrolment request (which we may decline to do so in our sole discretion).
   • If we do not accept your enrolment in a Course, we will refund the amount paid through the Site for that Course (through the same method you made the payment) and you will not have any further obligation to pay fees in relation to that Course. If we reject your enrolment because of any wrongful act or omission on your part (e.g. if you have applied to participate in a course for which you do not meet the eligibility requirements, or you provide false information in your application) we may retain a reasonable portion of the amount paid through the Site to reflect our administrative costs and payment processing costs.
   • Once your enrolment in a Course is confirmed by us, we grant to you a revocable, non-exclusive, non-transferable licence to use the Course Content via a ‘Teachable’ link (or link to another third party platform) we provide to you.
   • You will retain access to the Course content via ‘Teachable’ (or an alternative platform notified to you in writing) for 24 months from the date your Course commences (Course Duration).
   • All Course content is available for your own personal use only and you must not share your user account access details with others. Without limiting that statement, you must not share your password with others, log into the Course on a device and allow another person to use that device (with you or out of your presence), or allow another person to watch or otherwise participate in a Course alongside you. You may not copy, reproduce or distribute any course content without our express permission in writing. You acknowledge that your breach of this clause 6 may directly result in a loss by us of revenue and profits.  Accordingly, the limitations and exclusions of your liability set out in clause 15.2 will not apply to your breach of this clause.
   • You may cancel your enrolment at any time by emailing us at [email protected]. However:
     • a cancellation will result in you losing access to the Course and (subject to clauses 15.3 and 15.4) and your Course Duration will be terminated; and
     • you will not receive a refund.
   • You are responsible for having the necessary equipment and internet connection to access the Course contents.
   • Our Course descriptions include indicative CPD eligibility. However, you may only claim CPD points in relation to a program in accordance with the local regulatory requirements of the jurisdiction where you hold your certification. You should confirm your CPD compliance obligations and responsibilities with your local regulator.
6. Dispensary
   • Access to our online Dispensary is restricted to our existing patients who have a current prescription for the Goods and Services they are seeking to order.
   • When you request Goods and Services via the Dispensary, you make an offer to buy those Goods and Services from us (Request). If you do not have a current and valid prescription from us, you will not be able to make a Request via the Dispensary. If you request that we deliver the Requested items to an address that we are not able to deliver to for regulatory or other reasons, we may will reject the Request. We do not deliver to PO Boxes and you are responsible for ensuring that the letterbox at the nominated delivery address is a secure location for delivery.
   • We will validate your Request, including by confirming that you are a current patient, that your prescription has been issued by Dr Leah Hechtman and is valid and that you have requested delivery to residential postal address which we are able to service.
   • If we accept your Request, it will become an Order and we will email you an Order confirmation, which creates a binding agreement between you and us in relation to those Goods and Services subject to these Terms.
   • You cannot change or cancel an Order because a change of mind. However, you may cancel your Order by notice to us at [email protected] or +61 2 9437 0425 if you have not received your Order within 30 days from the date of the Order confirmation or if you have a right to cancel under applicable law (including Australian Consumer Law).
   • We have the right to cancel your Order and refund amounts paid by you in relation to that Order if we are unable to source the Goods and Services the subject of the Order within 30 days from the date of the Order confirmation.
   • If you have entered an incorrect postal address when placing your Order with us and this has resulted in the package being returned to us, delayed or lost, we are not liable and we may charge you for the additional costs we incur in attempting to redeliver your Order to any updated address you notify to us.
   • If Goods and Services the subject of an Order are returned to us or lost and it is not your fault (e.g. if we do not address the package to the address you specified in the Request or the package was lost by the shipping provider), we will resend those Goods and Services at no additional cost to you. This does not apply if you gave us the wrong delivery address.
7. Purchasing Books
   • When you click on a link on our Site to purchase a Book, you will be redirected to the Bookstore which is operated by a third party. Any interaction you have with the Bookstore, and any purchase you make through the Bookstore, is a matter between you and the Bookstore operator and the Bookstore operator’s terms will apply to any purchase you make.
8. Prices
   • All prices stated on our Site are in Australian dollars and are inclusive of GST unless specified otherwise.
9. Payments
   • We use a third-party provider (Stripe) to process payments made by you for Courses or for Goods and Services purchased through the Dispensary. The processing of payments is subject to the third-party payment provider’s terms (available on their website) in addition to these Terms.
   • To the fullest extent permitted by law, we are not responsible for errors or delays caused by the third-party payment provider.

General terms applicable to your use of the Site and in relation to Goods and Services

10. Disclaimer for Use of Site, Books and Course Content
    • The material on the Site, the content in the Books and the material and information provided in our Courses (Content) is general in nature and is made available for the purpose of providing information to the public. While we take all reasonable efforts in ensuring the content on our Site, in a Course and in the Books is accurate at its publication date, we makes no representations, warranties or guarantees, whether express or implied, as to the accuracy, completeness or currency of any such information. You acknowledge that information contained in the Content may contain inaccuracies and typographical errors.
    • Nothing in the Content is intended to be used as medical advice (or advice of any kind). In particular, the Content should not be regarded as a specific diagnosis or treatment advice (whether directly or indirectly).
    • If you are a patient using the Content, you should seek assistance from a health care professional when interpreting the Content and applying them to your individual circumstances. In particular, you should not make any adjustments to prescribed medication or health care plans without the approval of your health care professional. Please submit your details via our contact page if you would like to make an appointment to see Dr Leah Hechtman or, alternatively, to see your preferred healthcare professional.
    • If you are a health professional using the Content, you should apply professional judgment when interpreting the Content and applying it to your practice. You cannot rely on the Content as a substitute for your professional judgment.
    • Images of Goods and Services available through the Dispensary are indicative only. You may receive a good or service which is functionally equivalent but which looks different to the image displayed. If you have any concerns, please contact us at [email protected] or +61 2 9437 0425.
11. Ownership of Content
    • Unless otherwise indicated, all intellectual property rights (including copyright) in the Content are owned by us.
    • Information from the Content set out on this Site (but not information set out in any Course materials or Book), may be referenced, provided it is fully referenced to Dr Leah Hechtman and the Site. No Content may be reproduced in part or whole without prior permission of Dr Leah Hechtman.
12. Third-Party Content
    • Information and links provided to other internet sites are provided for the user’s convenience and do not constitute endorsement of that information, those sites or any third-party services. We do not accept any responsibility for material contained in any internet site that is linked to this Site. We are not party to any agreement concluded between you and a third party (such as for the purchase of one or more Books via the Bookstore).
13. Privacy
    • All information gathered on the Site, through your enrolment in Courses, or as a result of your interaction with the Dispensary will be handled in accordance with our privacy policy, which can be accessed here: https://drleahhechtman.com/privacy-policy/. Our privacy policy forms part of these Terms.
    • We will also provide you with appropriate notices about the purposes of collection of personal information at the time (or soon after) we collect that information.
    • We may disclose aggregated information about users of this Site and we may anonymise your personal information to use for this purpose and to improve our Goods and Services and our other offerings, but we will not disclose any personal information about you in particular when doing so.
14. Termination
    • If, for any reason, we cease to operate the Site, clause 2 will cease to apply.
    • We have the right to suspend or cancel your user account on our Site and otherwise terminate your access to the Site, your enrolment in a Course, or refuse to fulfil an Order if you are in breach of these Terms. However:
      • if this would cause your enrolment in a Course to be terminated, we will give you notice of the breach. If you can remedy the breach within five business days, we will not terminate your enrolment; or
      • if this means that we will not fulfil all or part of an Order, we will refund to you the amount (if any) you have paid for the affected Goods and Services not supplied to you.

15. Liability
    • If you have any issues with any Order for Goods and Services, including if you believe any item you received is incorrect, faulty or damaged, please contact us via [email protected].
    • Subject to clause 3 and 15.4, to the full extent permitted by law:
      • we exclude all representations, warranties or terms (whether express or implied) other than those expressly set out in these Terms or guaranteed by law;
      • each party excludes all liability for consequential loss (being loss that does not flow directly, according to the usual course of things, from the event or circumstance giving rise to the loss); and
      • other than:
        • to the extent personal injury or death arises directly as a result of our negligence in supplying, through the Dispensary, Goods and Services that are prescription medicine products (but this clause will not expand the scope of our liability for any such negligence beyond the scope of liability that otherwise applies at law);
        • to the extent arising directly as a result of gross negligence, fraud or wilful misconduct (including, in your case, academic misconduct in relation to a Course);
        • to the extent arising directly as a result of a breach of laws applicable to us in the course of providing the Goods and Services to you;
        • if you breach clause 5.6 or otherwise infringe our intellectual property rights; and
        • liability of a party which by law cannot be limited,

the liability of the parties is limited as follows:

• your liability is limited to the aggregate of the amounts paid and payable by you in respect of all Goods and Services;
• our liability:
  • in connection with the supply of Goods and Services to, is limited at our election:
    • resupplying the affected Goods and Services; or
    • paying you an amount equal to the amount you paid for the affected Goods and Services; and
  • in all other circumstances is limited to $0.
• Under the Australian Consumer Law (ACL), consumers have certain rights which cannot be excluded, including guarantees as to the acceptable quality and fitness for purpose of goods and services. Nothing in the Terms operates to exclude, restrict or modify, or has the effect of excluding, restricting or modifying, any guarantee, condition, warranty or other term, or right or remedy, imposed or implied by statute or otherwise at law (including the ACL) and which cannot be excluded, restricted or modified.
• If we fail to comply with a statutory guarantee which by law may not be excluded, then to the extent the law permits us to limit our liability in respect of such failure, our liability is limited to:
  • in relation to services:
    • re-performance of the services; or
    • the payment of the cost of having the services re-performed; and
  • in relation to goods:
    • the replacement or resupply of the goods;
    • the repair of the goods; or
    • the payment of the cost of having the goods replaced or repaired.
  • Whilst we take precautions regarding internet viruses, you are responsible for ensuring that your own virus protection is up to date before using the Site, downloading any files from our Site or in relation to the Courses.

16. Miscellaneous Legal Terms
    • If a provision of these Terms is invalid or unenforceable, it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.
    • These Terms and our dealings with you are subject to the laws of New South Wales, Australia and both of us submit to the non-exclusive jurisdiction of the courts of New South Wales.
    • Our failure to exercise or enforce any right or provision of the Terms does not constitute a waiver of such right or provision.
    • We may change, remove or vary our Goods and Services and amend our Terms and privacy policy from time to time without prior notice to you. The current version of the Terms is available on our Site. If you place an order for Goods and Services, the version of our Terms on this Site on the date of that Request is the Terms that apply to any supply of Goods and Services we make in response to that order (even if we subsequently update the Terms).
    • These Terms constitute the entire Agreement between you and us in relation to their subject matter. For clarity, separate terms may apply to your relationship with us as a patient, and these terms will be communicated separately to you in writing.